“The chief task in life is simply this: to identify and separate matters so that I can say clearly to myself which are externals not under my control, and which have to do with the choices I actually control.”
— Epictetus
Take a breath and keep moving forward.
There’s no need to panic or go on and on about why these requirements make you upset. You’ve got a business to run. You’re in a highly regulated industry. Focus on what you can control and let go of the rest.
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Disclaimer:
This website was created by Gillan Boyer, Director of Marketing at The Brokerage Inc. Our intention is to provide independent Medicare brokers with a straightforward guide on how to comply with the new CMS call recording requirements. We are not a government agency or affiliated with CMS. These guidelines are subject to change, and the website will be updated as we get more information from CMS and our carrier partners.